How to Enrich Your Team’s Customer Service Skills?

How to Enrich Your Team’s Customer Service Skills?

A contact center is the lifeblood of any business enterprise. Higher the level of satisfaction greater will be the chance of revenue generation for the firm. What really matters to the customers is the timely ..
Inbound Call Center: The Way To Increase Your Profitability

Inbound Call Center: The Way To Increase Your Profitability

Call centers are the edifice on which the entire future of a business enterprise is based upon. Interestingly, inbound call center also mirrors the future of a business enterprise. Callers seriously don’t like to hang ..
Lead Generation Call Center- Boosting Up Your Sales

Lead Generation Call Center- Boosting Up Your Sales

Getting new leads is the basis of survival for every business enterprise. No matter, how large the existing clientele base of a firm is unless it gets regular leads the longevity of the firm could ..
4 Customer Engagement Trends To Follow in 2017

4 Customer Engagement Trends To Follow in 2017

A customer service call center has to connect customers in an innovative way. The latest statistics by Walker have revealed that around 86% of the customers are ever ready to pay hefty prices for quality ..
How Call Center Outsourcing Can Increase Your Profitability?

How Call Center Outsourcing Can Increase Your Profitability?

A live contact support service offers a direct help to potential clients to clear their doubts. Contact center works round the clock and is always at disposal for customer services. It enhances the goodwill image ..
Top 4 Benefits of Multilingual Customer Services

Top 4 Benefits of Multilingual Customer Services

A language is the essence of any customer service communication. Recent statistics on multilingual call center have claimed that around 74% of the customers would likely to engage with a company that offers customer sales ..
How To Choose Safe Call Center Outsourcing Partner For Your Business?

How To Choose Safe Call Center Outsourcing Partner For Your Business?

The benefits of a customer service call center are well known for any customer-centric business. Due to the high costs and challenges involved in setting up an in-house call center, businesses head to call center ..
Top 5 Tips For Cost Effective Call Center Operations

Top 5 Tips For Cost Effective Call Center Operations

Providing customer support through call centers has become an essential requirement for businesses to excel in the highly competitive market today. However, the high set-up and maintenance costs involved in having an in-house call center ..
How Much Does It Really Cost To Set Up A Customer Call Center?

How Much Does It Really Cost To Set Up A Customer Call Center?

Establishing a customer service call center for your business can be beneficial in the long run of generating more sales. The studies conducted by TNS Global says there has been a tremendous growth of 45% ..
Top 5 Call Center Outsourcing Guidelines

Top 5 Call Center Outsourcing Guidelines

A call center is must for every business house. It helps to enhance the credibility and goodwill of a business firm largely. A firm derives many important advantages through an outsourcing call center. An independent calling ..