How to Enrich Your Team’s Customer Service Skills?

How to Enrich Your Team’s Customer Service Skills?

A contact center is the lifeblood of any business enterprise. Higher the level of satisfaction greater will be the chance of revenue generation for the firm. What really matters to the customers is the timely ..
Top 5 Tips For Cost Effective Call Center Operations

Top 5 Tips For Cost Effective Call Center Operations

Providing customer support through call centers has become an essential requirement for businesses to excel in the highly competitive market today. However, the high set-up and maintenance costs involved in having an in-house call center ..
How Much Does It Really Cost To Set Up A Customer Call Center?

How Much Does It Really Cost To Set Up A Customer Call Center?

Establishing a customer service call center for your business can be beneficial in the long run of generating more sales. The studies conducted by TNS Global says there has been a tremendous growth of 45% ..
Top Ways To Ensure A Direct Response From Customers Via Call Center Service

Top Ways To Ensure A Direct Response From Customers Via Call Center Service

Getting a direct response from your customers can grow your business enormously. According to statistics, the direct mail alone enables a business to experience a strong ROI, ie. 15% - 17% but getting direct response ..
Why American Call Centers Are The Future Of Outsourcing?

Why American Call Centers Are The Future Of Outsourcing?

In the last few years, the call center operation is now returning back to the US. Earlier, entrepreneurs wanted to keep their calling operation in Asian countries like India, Philippines, Japan, and Indonesia, but the ..
Top 10 Things To Understand Before Choosing A Call Center

Top 10 Things To Understand Before Choosing A Call Center

Call centers are a good means of growing a business and keeping the customers happy only if the services are good. If you are going to choose a call center for your business, it is, ..