5 Things To Check If You Are Outsourcing Call Center Services

5 Things To Check If You Are Outsourcing Call Center Services

Call center services can be expensive if you try to do them in house, especially if you are doing it for a relatively limited amount of time. In many cases, the answering is outsourcing inbound ..
Benefits of Outsourcing Your Call Centre

Benefits of Outsourcing Your Call Centre

When it comes to making decisions, business owners know that certain choices can make or break the success of a business.  In order to sustain growth, a business owner often makes decisions on outsourcing certain ..
Is The Direct Response Industry Dead?

Is The Direct Response Industry Dead?

In recent years, marketers involved in direct response campaigns have asked if the industry was dead or no longer viable.  At times, these somewhat dramatic statements have elicited a concerned response.  In reality, the direct ..
Top 5 Reasons Why Your Customer Service Should Be Multilingual

Top 5 Reasons Why Your Customer Service Should Be Multilingual

In a globalised world where customer service outsourcing is the norm, it is important for companies to be prepared. Having a customer service call that is diverse is not an option but a requirement in ..